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  • Impartiality and Confidentiality
  • Confidentiality

What is confidentiality?

Confidentiality is understand as a property that information is not made available or disclosed to unauthorized individuals, entities, or processes.

Gaining access to technical and sensitive information on product, its construction etc. is essential for proper carry out of certification services. Simultaneously all organizations and individuals have the right to have protected any proprietary information that they provide. Therefore, in the context of certification services, confidentiality means protection of information obtained from clients or created by ESL in the course of certification services and during supervision over issued certificates.

 

How ESL ensures confidentiality of obtained or created information in certification activities?

ESL Certification ensures to protect the confidentiality of business or technical information that is not subject to dissemination as a result of the following actions:

  1. All ESL employees, as well as personnel directly cooperating with ESL and service providers, are required to submit a written obligation to observe confidentiality.
  2. Information concerning the results of work carried out to clients shall be transferred by authorized personnel only.
  3. ESL communicates information only to the personnel/party(ies) appointed by the client during the certification process.
  4. Internal Auditors are obliged to ensure confidentiality of information obtained during the internal audit.
  5. Subcontracted laboratories are obliged in their agreements to comply with ESL Certification confidentiality requirements.
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