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  • ESL Testing Complaint

Do clients have a right to complain against the ESL Testing activity?

Yes, clients have a right to complain, and it should be submitted to ESL in writing (traditional correspondence, fax, or email) within 14 days from the date of occurrence of the circumstances justifying their submission.

What are the minimum requirements to file a complaint?

The complaint must contain at least:

-the individuals involved,

-the events giving rise to the complaint,

-date, time and location,

-dentification of the complainant and contact details (i.e. name, surname, (company name), mailing address),

-attached relevant communication regarding the complaint.

Do ESL informs the client of receiving the complaint?

The fact of receiving a complaint and its registration is confirmed immediately to the author of complaint.

How long will it take the ESL to inform the clients about the outcome of the complaint?

After examining a complaint, the author of the complaint is informed of the outcome of the complaint in writing within 14 calendar days from its registration. If the decision cannot be made within the aforementioned period, the author of the complaint is informed of the actions taken so far and the approximate timing of the final outcome of the complaint.

 

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